Opinion by J1 Reporter Sydney Monahan
Customer service: just hearing the term can make both a customer and employee cringe.
Just thinking about the rudeness I have experienced in the mere year I have been a working gal makes me nauseous.
The movie theater is a place where cinematic dreams come true, at least for some of us. Yelling, belligerent, tomato-faced customers are what I look forward to every day when I fasten my bow tie and button up my vest getting ready for work. Some customers think that just because I am a female in a tuxedo, they can walk all over me.
I’m so sorry our online tickets are difficult to purchase for the technology challenged; I would be more than happy to guide you through our site. Wait — here is a better idea: Why don’t you just scream at me and demand a refund for the 24 tickets you bought for last December?
Oh no, the paper towels ran out in five minutes because all the theaters got out at once? Hold on one second and I can go replace those for you, I apologize for the inconvenience. No! The customer screams waving their wet hands at me and demanding to speak to a manager.
As an employee, I really do want to help you and make sure you have a good experience, but I am going to be a lot less willing if you can’t speak to me like the 40-year-old adult you are.
These select examples of everyday occurrences at the movie theater can be compared to just about any customer service job. At every job there are going to be people who need someone to look down upon and be better than.
Unfortunately as an employee, it comes with the job. I have found the best way to deal with these ever-so-common customers is to smile and continue to try and help them, making them look even more obnoxious than they already do for screaming at a 17-year-old girl in a tuxedo about the lack of buttery topping on their extra large popcorn.